Contact Us
Got a question about a review, spotted something out of date, or want to flag a new online casino we haven't covered yet? This page explains what Online Casinos can help with, what falls outside our remit, and the best way to get a useful answer quickly.
What We Can Help With
Online Casinos is an independent research and comparison site. We don't run a casino, hold player funds, or process bets, so our team can't access anyone's casino account or resolve a dispute with an operator directly. What we can do is:
- Answer questions about how we assess and rate new online casinos
- Correct factual errors in a review — bonus terms change, and operators update their offers, so tell us if something looks stale
- Point you toward the right page on this site, whether that's a specific casino write-up, our Responsible Gambling resources, or our Terms and Conditions
- Take suggestions for casinos or topics you'd like to see us research next
What We Can't Do
Because we're a review and comparison platform rather than a licensed operator, there are limits on what we can act on. If your query involves any of the following, it needs to go to the casino itself, not to us:
- Depositing, withdrawing, or accessing funds in a casino account
- Verifying your identity (KYC) with a specific operator
- Disputing a bonus, a wagering requirement, or a closed account
- Cancelling or amending a real-money bet or transaction
Every casino listed on this site publishes its own support channels — usually live chat, email, and a help centre — and its licensing regulator will also have a complaints process if the casino itself doesn't resolve things fairly.
Before You Get in Touch
A lot of questions we receive are already answered elsewhere on the site, so it's worth checking these first:
- Read the specific casino's bonus terms in full — wagering requirements, expiry dates, and game restrictions are usually the source of confusion, and each operator sets its own rules
- Check our Responsible Gambling page if you're looking for deposit limits, self-exclusion tools, or support organisations
- Review our Terms and Conditions for how this site operates and how our content should be used
- If your question is about eligibility or licensing in a different market, our Non Gamstop Casinos UK 2026 guide covers a separate jurisdiction and set of rules — it won't apply if you're playing under US regulation
How We Handle Your Message
When you contact us, tell us plainly what you're asking about and, if it relates to a specific review, which casino and which section of the page. That's usually enough for our editorial team to look into it without back-and-forth. We read every message, but we don't guarantee a response time, and we won't ask for sensitive account details like passwords, card numbers, or full ID documents — legitimate requests never need those.
A Note on Editorial Independence
Online Casinos may earn a commission when readers sign up with a casino through a link on this site. That relationship never decides how a casino is rated, and contacting us doesn't change how any operator appears in our rankings. If you think a review is inaccurate or out of date, say so — we'd rather fix it than leave it wrong.
If You're Struggling With Gambling
If your message is about gambling causing harm to you or someone you know, please don't wait on a reply from us. Our Responsible Gambling page lists deposit and time limit tools, self-exclusion programmes, and national support organisations that are set up to help immediately, at any hour.
Getting Started From Here
If you're new to the site and want context on who we are and how we put reviews together, our About Us page covers that in more depth. Otherwise, send us a clear, specific message and we'll get back to you as soon as we can.