To avoid misplacement of your package(s), please contact Matricom with your order information and return request before shipping your unit(s). Your return authorization request must include your complete order number(s), name and/or company name, telephone number, product information and return details. Matricom will provide you with a Return Merchandise Authorization (RMA) number and it must be clearly marked on the outside of each package. The products must be packed in their original shipping containers or otherwise packed adequately to prevent damage during transit. You are responsible for all risk of damages or loss of merchandise in transit to Matricom. Matricom reserves the right to reject any merchandise that is not received, packaged and/or marked as instructed herein. You must pay any shipping charges if it is necessary to ship the product for service. However, if the necessary repairs are covered by the warranty, we will pay the return shipping charges to any destination within the United States. Whenever warranty service is required, you must present a copy of the original dated sales receipt as proof of warranty coverage. All return authorizations are valid for 14 days after approval.
Products may be returned for a refund within 30 days of purchase. For any open packages, there will be a restocking fee of up to 15%. To receive a refund, you must send everything included with the original packaging. Any missing item will be deducted from the refund.